Frequently Asked Questions
Everything you need to know about shopping at Sklep Muminków
What are the shipping costs and delivery times?
We offer worldwide shipping. Delivery typically takes 3-5 business days within Europe and 7-14 business days for international orders. Shipping costs are calculated at checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your package's progress.
What is your return policy?
We accept returns within 30 days of receipt. Items must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your country of residence.
Are the products authentic and licensed?
Yes, every product in our store is 100% authentic and officially licensed. We take great pride in the quality and heritage of our collection.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping for a small additional fee. You can select this option on the cart page before proceeding to checkout.